E-commerce Website

This is a fully automated ecommerce website. All international purchases (outside of Thailand) are to be made on this website. All product details, prices and measurements are all available on this website. The products listed here is our catalogue online. Our website uses a secured payment gateway and your credit/debit card payment and details will be secured and confidential. 

 

Dropship Service

We provide dropship service for all our customers. Simply input your customer shipping details during checkout page and we ship to your customer address instead of yours. Read More here

Frequently asked questions

How long will I receive my purchase?

Different countries uses different shipping couriers. Our products are being shipped out from our Thailand and China where our warehouses are based. If your country of origin is near to Thailand or China, you will receive your purchase faster. Please allow 10 to 30 days to receive your purchase as Thai Wholesale Clothing ships worldwide and shipping time depends on your country of origin. This time period also takes into consideration of packing and delivery to your doorstep.

Estimated Delivery Days (by Region)

Region Number of Days
Within Thailand 1-3 days
Southeast Asia (Singapore, Mymanar, Malaysia, Indonesia, Cambodia, Laos. Philipines, Vietnam) 3-9 days
North Asia (China, South Korea, Japan, Taiwan and nearby regions) 3-10 days
West Asia (India/Sri Lanka/Pakistan/Bangladesh/Maldives and nearby regions) 8-17 days
USA, Canada, North America Regions 10-20 days
Brazil, Argentina, Chile, South America Regions 12- 25 days
Australia, New Zealand, Oceania Regions 8-18 days
Saudi Arabia, UAE, Iraq, Middle East Regions  12-24 days
Eypgt, Morcoo, Africa Regions 16-28 days
Europe (West/ East) 16-26 days
What is your return policy?

As this is is a wholesale purchase, we will only allow return of products only if the wrong products are sent or wrong colors of the products sent. For those who are receiving your products in your home country, the exchange/return has to be requested within 14 days from the time you receive your item.  Any exchange or return requested after the time frame will not be accepted.

Please send an email to customerservice@thaiwholesaleclothing.com Exchanges and returns are only accepted after we have attended to your email.

The return address will be emailed to you after your exchange request has been approved. To be eligible for exchanges/returns, the item must is in its original conditions received, packed in its original transparent packaging (unworn, unscented, unwashed, unaltered, with tags intact if any). However, if the item does not comply with the above conditions, we have the right to reject the return or exchange.

Processing time for exchanges may takes up to 15-30 business working days (excluding weekends and Public Holidays/Eves of Public Holidays) from the day the item has been received as this this is a cross-countries exchange/return.

In the event the item is out of stock, store credits (valid for 3 months) will be issued.  Cash refunds are strictly not allowed. Kindly note that shipping charges are non-creditable. thaiwholesaleclothing.com will not be responsible for any lost mail sent back without a tracking number.

Can I return if the order that I received is incorrect or defective?

We sincerely apologise if you have received an incorrect or defective item. In the case of a defect item, kindly email to customerservice@thaiwholesaleclothing.com within 14 days, attached together with a snapshot of the defect clearly. . Our customer service will attend to you within 1-2 working days. To be eligible for exchanges, the item must is in its original conditions received original transparent packaging (unworn, unscented, unwashed, unaltered, with tags intact if any).If there are still available stocks for the defect item, We will arrange for a one-to-one exchange. In the event the defect item is out of stock, a refund via coupon code of the amount of the returned purchase will be issued.

Defective items DO NOT include the following;
– placement of prints
– slight colour differences due to different monitors resolutions and studio/outdoor lighting
– minor defects such as loose threads
– small scratches or slight stains on the inner lining
– slight asymmetry
– slight misalignment of seams or inner lining
– dropping of buttons which can be sewn on easily
– or any reason similar in effect

All returns and exchanges will only be performed via mailing  with an appointment made prior via email and approved by us.

Can return my purchase if I bought it on sale?
We do not allow return of sale items.
Is your measurements shown each product description accurate?

Product measurements are provided based on the best accuracy.
Measurements stated on the website may vary 0.5’ to 0.75’ due to mass production.
In the case that the measurement deviation is >0.75’, the item can be exchanged for a smaller fitting. Coupon code with refunded amount will be issued if the item is out of stock.
Refunds are strictly not allowed.

If I am unable to log in to my account, what can I do?

In an event that you cant log into your account or have forgotten your username or password, send an email to us thru customerservice@thawholesaleclothing.com

Do I need an account to place orders?

No. You do not need an account to place orders. Simply add your items to cart and then input your mailing address at the checkout page. Complete the payments and an confirmation email will be sent to the email address that you have provided.

What are the payment methods available?

We accept payments by all major credit or debit cards. Other payment mode such as direct bank transfers scan be arranged if you are in Thailand, China or Singapore. We do accept PayPal payments upon request but PayPal service charge will be borne by you as most of our products are free shipping.

For questions that are not listed here, you can email us at customerservice@thaiwholesaleclothing.com or contact us here

Address

Platinum Fashion Mall, 222 Phetchaburi Rd, Thanon Phetchaburi, Ratchathewi, Bangkok 10400, Thailand

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Currency
฿ Thai baht